OUR RETURNS POLICY IS REALLY SIMPLE.
When you receive your item please check it as soon as possible following receipt and before use. If there is an issue with the item we will replace the item right away with no hassles. Please contact us first to notify us of the issue and that you will be returning the item.
WANT TO CHANGE YOUR MIND?
If you have ordered something and then realised later that it is no longer needed this is not a problem.
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day you received the item.
All items must be returned unused and in the original packaging as they were in when received by you. Security tags, seals and packaging must be intact and the product unused.
WRONG ITEM RECEIVED
We apologise if you have received the wrong item by mistake. This happens very rarely and we will resolve this for you right away.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
DAMAGED OR FAULTY ITEMS
Please accept our apologies sometimes things can get damaged in transit. We understand how annoying this can be and we will resolve it for you right away..
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
ITEM NOT RECEIVED
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
We reserve the right to change this Returns Policy at any time however you will receive the policy used on the day of sale.